International

Order Status

Want to know where your international order is?

Track Order

How does international shopping work?

We are happy to offer international shipping and returns. All international orders and returns are processed by our partner, Global-E. This creates the best possible shopping experience by providing competitive international shipping costs and country-specific pricing.

Who is responsible for duties and taxes?

All applicable taxes (VAT) and duties (customs tariffs) will be calculated and displayed during checkout. They are based on the purchased product's country of origin and the classification of that product in accordance with a harmonized system used by the destination country.

Tax rates are set by the destination country and will need to be paid at checkout.

What payment methods are accepted?

For international orders, we accept the following payment types:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • JCB
  • China UnionPay

  • Payment methods available may vary by destination. You will be able to view the options during checkout.

    What are the shipping options and delivery times?

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    United KingdomStandard: 7-10 Business Days
    Express: 4-8 Business Days
    Flat Rate Shipping
    CanadaStandard: 4-14 Business Days
    Express: 3-7 Business Days
    Flat Rate Shipping
    AustraliaStandard: 7-14 Business Days
    Express: 5-9 Business Days
    Flat Rate Shipping
    JapanStandard: 7-12 Business Days
    Express: 4-8 Business Days
    Calculated at Checkout
    South Korea5-9 Business DaysCalculated at Checkout
    EuropeStandard Shipping
    Express Shipping where available
    Calculated at Checkout
    Asia & PacificStandard Shipping
    Express Shipping where available
    Calculated at Checkout
    Middle East & AfricaStandard Shipping
    Express Shipping where available
    Calculated at Checkout
    South AmericaStandard Shipping
    Express Shipping where available
    Calculated at Checkout

    What if I need to return?

    How to return if you placed an order that shipped internationally.

    Start A Return

    International orders placed on rag-bone.com cannot be returned in-store. If for any reason you are not satisfied with your international online purchase, please contact int-help@rag-bone.com or call +1-844-724-2663 within 30 days of receipt to initiate a return. Alternatively you can click on the link above to initiate your return. Refunds for all transactions will be issued to the original form of payment. Items purchased at a discount of 40% or more are Final Sale and therefore not eligible for return.

    Fragrance is also considered Final Sale, therefore not eligible for return.

    The cost of shipping will be deducted from your refund. At this time we are not able to refund the cost of duties and taxes.

    Why is the product I’m looking for not available?

    Certain products may not be available for international ordering. These include sale products, furs, exotic leathers and other products that cannot be exported from the United States or imported into the destination country.

    Why can’t I see sale merchandise in my currency?

    The pricing and availability of sale products in USD($) is only valid on orders shipping to the U.S.A. International pricing and availability may vary by country selected to ensure it is in line with the local pricing in the market.

    If we have not answered your question, please call 1-844-724-2663 or Contact Us.